Hannahs PinKeep Store Policies, Payment and Shipping Information

Hannah's PinKeep Store Policies,
Payment & Shipping Information

Minimum Order:

As of 11/19/11, Minimum order is $10.00 worth of merchandise, please. Shopping-cart orders will not process for smaller amounts; smaller orders sent via email may be refused at my discretion. I apologize for this inconvenience. This raised minimum has been necessitated by a recent event involving USPS shipping issues with regard to smaller parcels.

How to Order/Shipping Policy:

I am happy to ship to locations within the continental U.S., Canada, United Kingdom, Australia, and New Zealand. Please use the shopping cart for placing your order (if you have any problems, please email me instead, and I can invoice your order via email). Your checkout and payment will be processed on a secure server through PayPal. Payment may be made by credit card, debit card, or your own PayPal-account funds/PayPal Buyer Credit. Please note also that you do NOT need to have a PayPal account in order to process your payment through their secure payment service.

The shopping cart automatically adds shipping charges in accordance with the weight of each item in your order. I have tried to estimate shipping amounts as closely as possible. In most cases, I ship via USPS Priority Mail. If shipping comes to slightly more than what you were charged, I will cover the difference; if it is less than charged (by $1 or more), I will refund the difference to you (yes, like you, I believe online retailers should charge HONEST shipping rates). I use Flat-Rate Priority whenever possible to save you money while ensuring rapid delivery. Also, I automatically pay for insurance for you on all shipments valued at over $25. If you wish to insure a smaller order, please indicate this in the comments field for your order & I will bill you separately for the insurance charge.

Returns Policy:

Your satisfaction is important to me! However, please note that due to the nature of copyrights, all sales of patterns are final. For other merchandise, requests for refunds (made within 72 hours of order receipt, please) will be handled on a case-by-case basis. Absolutely NO returns will be accepted without prior email approval, however! Return shipping charges are the responsibility of the customer unless the authorized return is due to error or omission on the part of Hannah's PinKeep. A restocking fee may also be retained on refunded returns depending on the circumstances.

Also, please note that while your satisfaction is important to me, I am not responsible for loss or damage occurring during shipping and/or after receipt of your order. Likewise, please don't hold me responsible for simple buyer's remorse. I understand entirely that an item's colors or other qualities may appear differently on your computer screen than they do once you receive the actual item, and I am usually happy to authorize a refunded return in those cases as long as the item is returned in good, resaleable condition. But whether I refund shipping charges and/or charge a restocking fee is up to my discretion. Also, in some cases store credit may be authorized in place of purchase-price refunds.

Privacy Policy:

Your privacy is as important to me as my own: Information gathered during check-out is used only to process your order and will never be supplied to anyone else for any other reason whatsoever.

Additional Information:

Items purchased from Hannah's PinKeep are coming to you from a strictly non-smoking environment. However, there are a couple of kitties in our midst... the occasional stray kitty hair may find its way onto your purchase. If this might be a problem with regard to allergies, etc., please don't purchase from us. We apologize for the inconvenience.

Please don't hesitate to contact us with regard to your suggestions for products you would like us to carry, or patterns you would like me to design and offer. We appreciate your input!

~ Jodi